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The following are PDFs of the Workshops Presented at the 2009 Western Claim Conference.
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DISABILITY
LIFE
FRAUD/SIU
LEGAL		 CLAIMS MANAGEMENT
GENERAL CLAIMS & RELATED ISSUES
PERSONAL DEVELOPMENT 		HEALTHCARE CLAIMS
REGULATORY
TECHNOLOGY & DATA REPORTING

DISABILITY
Workshop 1.1 - The Potential for a National Set of Mandatory Insurance Good Faith Claims Standards
Workshop 2.1 - The Cutting Edge of Disability Income - Up Close and Personal
Workshop 3.1 - Individual LTD Claims Handling & Processing
Workshop 4.1 - An Introduction to LTC Insurance
Workshop 5.1 - Increasing Public Scrutiny of Disability Insurers' Social Security Disability Claims Practices
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LIFE
Workshop 1.2 - Life Insurance Case Law Update - The Issues and Trends
Workshop 2.2 - Developments Regarding Stranger Owned Life Insurance (SOLI)
Workshop 3.2 - Life Insurance Beneficiary Designations & The Complex Issues That Can Arise
Workshop 4.2 - Get It Right the First Time - Quality Management in Life Claims
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FRAUD / SIU
Workshop 1.3 - 10 Essential & Executable Fraud & Abuse Prevention Strategies
Workshop 2.3 - Emerging Health Care Fraud Schemes
Workshop 3.3 - Fraud & Abuse Scenarios, That is. . .
Workshop 4.3 - Introduction to Disability Fraud
Workshop 5.3 - Behavioral Health Fraud
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LEGAL
Workshop 1.4 - Mediation - A Peek Behind The Veil (Presentation not available)
Workshop 2.4 - Disability Legal Update
Workshop 3.4 - ERISA In A Post-Glenn World: Shifting Standards Of Review And Even Discovery
Workshop 4.4 - Did I Say That? – Current Trends in Rescission
Workshop 5.4 - Everything You Wanted to Know About ER Physician and Balance Billing from a Legal Perspective
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CLAIMS MANAGEMENT
Workshop 1.5 - Becoming the Agent of Change in Your Organization
Workshop 2.5 - Rebates…Through the Looking Glass
Workshop 3.5 - Cultural Diversity – World Class Opportunity
Workshop 4.5 - Riding the wave of outsourcing in today’s economy
Workshop 5.5 - The 21st Century Leader
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GENERAL CLAIMS AND RELATED ISSUES
Workshop 1.6 - Auditing with External Regulators - Avoiding Bloopers & Blunders
Workshop 2.6 - What You Need to Consider when Selecting the Right PPO Network for Your Organization
Workshop 3.6 - Increase Your Recovery Revenue: an Introduction to Subrogation Principles
Workshop 4.6 - Coding for Non-Coders
Workshop 5.6 - Expanding Your Business through Health Care Analytics
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PERSONAL DEVELOPMENT
Workshop 1.7 - First Impressions Do Matter - Know Your Boundaries at Work
Workshop 2.7 - Be More Certain During Uncertain Times (Presentation not available)
Workshop 5.7 - Bounce Back from Burnout
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HEALTHCARE CLAIMS
Workshop 1.8 - Speciality Injectables. . .How to Solve Payment Problems
Workshop 2.8 - Hospital-Acquired Conditions (HAC) in Acute Inpatient Prospective Payment System (IPPS)
Workshop 3.8 - Identity Theft Through Medical Claims
Workshop 4.8 - Implant & Infusion Confusion & More
Workshop 5.8 - Containing Costs & Minimizing Overpayments with Improved Coordination of Benefits
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REGULATORY
Workshop 1.9 - Changing of the Guard: A New Era of CMS Oversight
Workshop 2.9 - California Legislative Updates
Workshop 3.9 - Regulatory Update
Workshop 4.9 - ICE Updates – Timely & Necessary
Workshop 5.9 - ERISA/HIPAA & All That Jazz
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TECHNOLOGY AND DATA REPORTING
Workshop 1.10 - Simplifying Claims and Other Administrative Transactions: CORE Update
Workshop 2.10 - Updates on 5010 Transaction Sets: 837, 835, 270/271, 834 – State of the Union
Workshop 3.10 - Claims Attachments – Success Story from Payer and Provider Perspective
Workshop 4.10 - Preparing for ICD-10
Workshop 5.10 - Leveraging Technology to Automate Errant Claims
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